WARRANTY INFORMATION

NO B.S. LIFETIME WARRANTY

To ensure you get a lifetime of performance out of your Axial, we confidently extend a Lifetime Warranty to protect against defects in material and workmanship. No fine print, no jumping through hoops, no B.S. If your knife fails to perform as designed, we'll repair it or replace it at no cost to you.

What's covered?

We warranty our knives against defects in material and workmanship. Our warranty covers the functionality of the knife for the lifetime of the knife. We aren't looking for excuses not to warranty your knife. We will do everything we can to help keep your Axial on the job.

Warranty service may be affected by the availability of parts or whether or not a model is still in active production.

What's not covered?

Our warranty does not cover defects due to the following:

  • Normal wear and tear
  • Damage caused by neglect (i.e. failure to perform necessary maintenance, damage due to improper sharpening of the blade, etc.)
  • Damage due to improper use (i.e. using the knife as a throwing knife, screwdriver, pry bar, chisel, etc.)
  • Any knife modified from its original factory condition
  • Accident, loss, or theft

Knives purchased through unauthorized dealers, and knives determined by Axial to be counterfeit, are excluded from coverage under this warranty. 

As part of our warranty, we also include our complementary Premier Edge Service that can be taken advantage of at any time. Our professional team will disassemble, clean, lubricate, fine-tune, and sharpen your Axial knife for optimum performance. To arrange Premier Edge Service on your knife, CLICK HERE.


THE WARRANTY PROCESS

IMPORTANT: If your OTF knife fails to deploy properly, it's most likely caused by dirt, debris, or other buildup within the knife. If the internals of your knife are dry, this may also contribute to issues with deployment. Please consult our Knife Care Page for detailed instructions on how to clean and care for your OTF knife. If your OTF knife still does not function properly after cleaning and lubricating the internals, please follow the steps below to arrange warranty service on your knife.

For warranty evaluation, follow these simple steps:

1. Complete, sign, and submit the "Warranty Service Form" below, acknowledging your understanding and acceptance of the "Counterfeit Goods Agreement" and the "Automatic Knife Agreement".

Warranty Service Form

For warranty evaluation or service, please complete, sign, and submit the form below.

SHIPPING INFORMATION

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PRODUCT INFORMATION

Please provide the product information requested below. If you don't want us to sharpen your knife as part of our service, please let us know below.

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By signing this form and by sending your knife in for warranty service, you agree to the following:

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Counterfeit Goods Agreement

(a) If Axial, in its sole discretion, determines that the knife you sent in for warranty service is a counterfeit, Axial reserves the right to destroy or permanently seize the knife. A knife determined to be a counterfeit will not be returned to you. Axial shall not be liable to you, or any other party, for any compensation relating to a knife determined to be a counterfeit.

(b) Axial may choose to involve third parties or governmental investigative agencies in order to determine the source of the counterfeit goods. By sending your knife in for warranty service, you agree to cooperate in good faith with any investigation conducted by Axial, third parties, and/or governmental agencies. This includes cooperating with investigations to identify the source of the counterfeit goods by providing the name, location, and other identifying information that you may have about the source.

By signing and submitting the "Warranty Service Form" above and by sending your knife in for service, you acknowledge your understanding and acceptance of this agreement.

Automatic Knife Agreement

IN COMPLIANCE WITH FEDERAL STATUTES, AXIAL INNOVATION LLC requires that you acknowledge your acceptance and understanding of the requirements set forth below prior to your purchase or receipt of any automatic opening knife from our company.

By placing an order for any automatic opening knife or by returning an automatic opening knife for Warranty Service (sharpening, replacement, or repair), you agree and certify that you meet any or all of the following criteria established by Federal law:

Federal law prohibits shipment of automatic knives across state lines, with the following exceptions:

  1. to civilian or Armed Forces supply or procurement officers and employees of the Federal Government ordering, procuring, or purchasing such knives in connection with the activities of the Federal Government;
  2. an active Armed Forces member or employee acting in the performance of his or her duty;
  3. to supply or procurement officers of the National Guard, the Air National Guard, or militia of a State, Territory or the District of Columbia ordering, procuring, or purchasing such knives in the connection with the activities of such organization;
  4. to supply or procurement officers or employees of the municipal government of the District of Columbia or the government of an State or Territory, or any county, city or other political subdivision of a State or Territory;
  5. to manufacturers of such knives or bona fide dealers therein in connection with any shipment made pursuant of an order from any person designated in paragraphs 1, 2, 3 and 4.

AXIAL LLC will not sell automatic knives to any customer outside of the State of Utah unless such sale or receipt of Warranty Service return complies with one or more of the above conditions. This does not apply to automatic knives manufactured, distributed, purchased or sold within the State of Utah.

By signing and submitting the "Wicked Edge Service Form" above, you (Axial Customer) hereby recognize and acknowledge that it is your responsibility as the owner, buyer to ascertain and obey all applicable laws (local, state, federal and international) in regard to the possession or purchase of any item from Axial LLC. You hereby represent and certify that your purchase or ownership of automatic opening knives from Axial LLC meets one or more of the criteria set forth above and agree to use these knives in connection with the duties as described above in sections 1, 2, 3, 4 and 5.

2. One of our representatives will review your form submission and reply back to you within 1-2 business days to authorize your return or to request additional information if required. Your warranty request must be authorized by one of our representatives before your knife can be sent in for service.

3. Ship the knife in a secure package to the Axial address provided below, postage paid and insured (optional). Axial is not responsible for any product(s) lost in transit, to or from, our facility.

Axial
Attn: Warranty Service
224 S Main St, #511
Springville UT, 84663
 

What Axial Will Do

What Axial Will Do

If your Axial product fails to function as it was designed, we will examine its condition upon its return to Axial and determine the cause of the failure.

If we determine there is a defect in the manufacture, materials, or workmanship of your Axial product, Axial will repair or exchange that product with the same or similar model or one of equal value. The value of the product will be based on the manufacturer’s suggested retail price, as published by Axial.

If the problem with a returned product is determined to be caused by reasons other than a defect in manufacture, materials, or workmanship, Axial will determine whether the product can be repaired and provide a free estimate of the repair service cost. Upon authorization and receipt of payment for the repair and return shipping of the product, we will perform the repair.

If Axial is unable to improve the condition of a knife, we will return it to you with the recommendation it be retired from use. All costs associated with shipment of the product are the responsibility of the customer.

Replacement Parts

Things happens. To keep your Axial working hard, we offer the following free replacement parts:

  • T6 Torx Screws
  • Rear Operator (OTF)
  • Front Operator (OTF)
  • Main Firing Spring (OTF)
  • Blade Locks (OTF)
  • Blade Lock Springs (OTF)
  • Blade Pin (OTF)

All that you are responsible for is the associated shipping costs. To request parts, submit the online "Parts Request Form" below.

Parts Request Form

PARTS REQUEST FORM

SHIPPING INFORMATION

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PRODUCT INFORMATION

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Parts requests are for warranty replacement (defective parts) only. Please note that we cannot send parts for discontinued models or parts other than those listed below. Please click the box beside all parts you are requesting:

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Thank you! We have received your parts request and one of our representatives will contact you soon.

Replacement Blades

Blade replacements are subject to availability. Please submit the "Parts Request Form" and make a note in the reason for service box. One of our representatives will contact you within 1-3 business days with current information regarding the availability and pricing of specific blade options.

KNIFE LAWS & REGULATIONS

The purchase, use, ownership, and carry of automatic knives are subject to a wide range of federal, state, and local laws and regulations. Make sure that you are in compliance with all the laws and regulations that are in effect in your area. Because these laws and regulations are complicated and constantly changing, the buyer is responsible for investigating and complying with the laws and regulations that apply in his or her specific area. You, and not Axial Innovation LLC, are solely responsible for any claims resulting from the violation of these laws and/or regulations.

CAUTION

Knives are extremely sharp tools and should only be used with the utmost care and caution. Exercise extreme caution when carrying, deploying, and using your knife. Serious injury or death could occur if a knife is not handled responsible.

(a) If Axial, in its sole discretion, determines that the knife you sent in for warranty service is a counterfeit, Axial reserves the right to destroy or permanently seize the knife. A knife determined to be a counterfeit will not be returned to you. Axial shall not be liable to you, or any other party, for any compensation relating to a knife determined to be a counterfeit.

(b) Axial may choose to involve third parties or governmental investigative agencies in order to determine the source of the counterfeit goods. By sending your knife in for warranty service, you agree to cooperate in good faith with any investigation conducted by Axial, third parties, and/or governmental agencies. This includes cooperating with investigations to identify the source of the counterfeit goods by providing the name, location, and other identifying information that you may have about the source.

By signing and submitting the "Warranty Service Form" and by sending your knife in for service, you acknowledge your understanding and acceptance of this agreement.

Any automatic knife returned for warranty service outside of Utah must include a signed copy of the "Automatic Knife Acknowledgement Form" or be returned through an authorized Axial dealer. No exceptions will be made. Automatic knives must be returned in compliance with Federal Laws & Regulations.